The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).
Schedule for ITIL Foundation
|Course #||Course Content||Exam||Regular Track (days)||Fast Track (days)||Super Fast Track (days)|
|ITIL 2011 Foundation||Exam||2|
|Schedule||Regular Track||Fast Track||Regular Track||Fast Track||Super Fast Track|
» Pre-course technical evaluation and baseline training
» Hands-on classroom training
» Exam Fee
» In-house testing in all locations
» Single occupancy room and all meals (breakfast, lunch & dinner)*
» Free Wi-Fi Internet in the training centre
» Three months after-course usability reinforcement
» Airport pick and drop*
» Daily transport to training centre*
» Hospitality Desk Support – Renting / buying mobile phone, laptop, tours, etc.